Collection of personal information
If you have contacted us via a Social Media platform, for example, Instagram, Facebook : We will ask you for information regarding that account. Such as your user name and for feedback regarding your experiences.
Everest Energy may supplement the information that you provide to us with other information we already hold or that we receive from third parties. We do this for marketing purposes in order to provide more targeted campaigns to meet your needs.
Product and service information
If you have purchased products and/or interacted via Social media with Everest Energy we may hold your contact details as well as details of the products that we provide to you. Those details are primarily used to send you information about relevant products, latest developments and forthcoming events and/or to provide feedback via Social Media Platforms. If you tag us on social media or like us on Facebook you are deemed to have provided that content and/or photographs to us.
Informational for marketing
If we have collected your details from an enquiry you have made, we will hold your contact details and details of the information that we send to you. The Personal Information we hold is used to communicate with you on the topics you have indicated an interest in or that we believe that you may be interested in.
As we use Mail Chimp for our email marketing, you can delete yourself from any mailing list if you no longer wish to receive the information and you will be provided with an opt-out option.
Your Information and third parties
Your Personal Information and the information which Everest Energy gathers is used by Everest Energy for the express purpose for which it was collected. We do not provide Personal Information to other companies except where they are subcontractors, technology partners or suppliers directly involved in the delivery or sale of a product. Occasionally we may collect Personal Information from you in the course of conducting promotions or competitions and such promotions or competitions may be conducted jointly with third parties who might have access to your Personal Information. In such circumstances, the terms and conditions of such promotions or competitions (jointly held or otherwise) will clearly state the intentions of the recipient(s) of your Personal Information. Otherwise, we do not provide your Personal Information to third parties to use for their own marketing purposes. Please note that we will release your Personal Information if required to do so by law or by search warrant, subpoena or court order.
Everest Energy takes all reasonable steps to make sure that the Personal Information that we collect, use or disclose is accurate, complete and up to date. Everest Energy may from time to time contact you to check that our information is accurate and up to date.
Access to your personal information
Everest Energy will provide you with reasonable access to the Personal Information that we hold about you, except where doing so would contravene the National Privacy Principles. If providing this information would impose unreasonable costs on Everest Energy, we will advise you of the reasons for this and that a reasonable charge will be imposed to obtain the information for you. If you can establish that the information about you is not accurate, complete and up to date, we will take reasonable steps to correct this information.
Complaint handling procedure